🔄 30-Day Return Guarantee
You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
Eligibility Criteria:
- Product must be in original packaging and unused condition
- All accessories, manuals, and labels must be included
- Return must be initiated within 30 days of receipt
💡 Used, damaged, or customized products may be subject to partial refunds or denial.
💳 Refunds
Once your return is received and inspected, we will:
- Notify you of approval or rejection
- Process your refund within 5–7 business days back to your original payment method
Shipping costs are non-refundable unless the return is due to our error (e.g. wrong item sent or product defect).
🔁 Exchanges
If you received a defective or incorrect item:
- Contact us within 7 days of delivery
- We’ll ship a replacement free of charge and provide a prepaid return label
🚚 Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective, damaged, or incorrect
- Return is covered under warranty
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return without proof of delivery.
⚠️ Non-Returnable Items
- Products marked Final Sale or Non-Returnable
- Opened consumables (e.g. cleaning wipes, alcohol bottles)
- Items damaged due to improper use or modification
📬 How to Start a Return
- Email our support team.
- Provide your order number, product name, and reason for return
- We’ll send return instructions and (if applicable) a prepaid label
🔒 Restocking Fees
We do not charge restocking fees for eligible returns.
However, excessive or abusive return behavior may result in account restrictions.
🤝 Our Commitment
We’re not just a hardware store—we’re your trusted partner in IT operations.
If something’s not right, we’ll do what it takes to make it right.
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